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Not happy with your order? Then neither are we. We abide by a simple returns policy which gives you the right to cancel the order within 48 hours of delivery except in respect of perishable goods or goods which have been opened, consumed or damaged by you.
If you cancel, you must return the goods in their original packaging to us at your expense. Please contact us and we will tell you where to send the goods. We will refund the full amount of the returned product(s) within a week. We will however deduct the direct costs of recovery if this is done at our expense.
Beyond the terms and conditions
At Gingerfresh.co.uk, we aim to deliver a level of customer service that exceeds our legal obligations. In most circumstances if for whatever reason you are not happy with all or part of your delivery we will refund you the part or full amount accordingly.