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1.2 The purpose of this policy is to tell you how we process your "Personal Data" (ie data about any identified or identifiable living person). In particular:
a) what Personal Data we collect;
b) how we use it;
c) how we protect it;
d) to whom we disclose it;
e) how you can access and rectify it.
1.3 Please contact us if you have any queries concerning this policy.
2. What Personal Data do we collect?
2.1 When you place an order, we collect and store basic information such as your name, address, email and other contact information, order details, username and password and payment information (excluding credit card numbers). You may provide us with additional information if you communicate with us by phone / email or otherwise.
2.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we may aggregate with similar information from other customers, the full URL clickstream to, through and from our site (including date and time), cookie number, goods or services you viewed or searched for, parts of our site you visited and any phone number used to contact us.
2A. Our Cookies Policy
In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Behavioural advertising and online privacy
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB's self-regulatory scheme to allow you greater control of the advertising you see.
Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
3. How do we use your Personal Data?
3.1 We use your Personal Data for processing, and communicating with you regarding, your order.
3.2 We may also send you Christmas cards.
3.3 We may use IP addresses for customer profiling purposes.
3.4 We may use your Personal Data to provide a more personalized and user-friendly visit to our website as follows: to streamline future orders, to help us track user traffic patterns, to communicate with you on our website about orders, goods, services, special offers and targeted promotions, to update our records and maintain your account with us, to display content such as favourites and to recommend goods and services that might be of interest to you. We may also use this information to improve our website or to prevent or detect fraud or abuses.
3.5 We may access, copy, preserve, or delete any Personal Data where we are required to so by any applicable laws, statutes, regulations, standards or codes of conduct or competent authority or to protect our rights or those of our partners or customers.
4. How do we protect Personal Data?
4.1 Security is a high priority for us. We take appropriate precautions to protect Personal Data from loss, misuse, unauthorised access or disclosure, alteration or destruction.
4.2 We use industry-standard Secure Sockets Layer (SSL) technology (128 bit strength) to encrypt Personal Data you provide to us.
4.3 Our banking partner also uses 128 bit SSL technology to encrypt credit card transactions. Only the last four digits of your credit card number are revealed when confirming an order.
5. To whom do we disclose personal data?
5.1 Payment details including credit card numbers are supplied direct to our banking partner which is specified on our website. We do not receive such information.
5.2 We may disclose Personal Data so far as reasonably necessary: a) in the circumstances specified in clause 3.5 above; or b) in the context of a sale or merger of all or part of our business.
6. How can you access and rectify Personal Data?
6.1 You can access and rectify certain of your Personal Data by contacting us using the details provided on our website.
6.2 For information about your rights under UK data protection laws, see the website of the UK Data Protection Commissioner.