Discover Ginger Fresh. Take a tour
or e-mail us at email@example.com
Kindly check the FAQs below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at firstname.lastname@example.org or call us on 0044 (0) 7715593611 between 8 am & 8 pm on all days including Sunday to get our immediate help.
How do I register?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
No. Registration on Gingerfresh.co.uk is absolutely free.
Do I have to necessarily register to shop on Gingerfresh?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Gingerfresh account.
What is My Account?
My Account is the section you reach after you log in at Gingerfresh.co.uk. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
How do I reset my password?
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
What are credit notes & where can I see my credit notes?
Credit notes reflect the amount of money which you have pending in your Gingerfresh account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
What is My Shopping List?
My Shopping List is a comprehensive list of all the items previously ordered by you on Gingerfresh.co.uk. This enables you to shop quickly and easily in future.
What are the modes of payment?
You can pay for your order on Gingerfresh.co.uk using the following modes of payment:
Credit and debit cards (VISA / Mastercard)
Direct Bank Transfer
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
The VAT is included in the price of products where applicable. There are no additional taxes added by Gingerfresh to your order. The prices you see on our product pages are the prices you pay. There is a delivery charge of starting from £2.99.
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.